Branded AI · automation · product intelligence · one platform

Build AI that understands your business—and can act.

BusySMS turns your MCP tools, knowledge, end-user identity, and policies into fully branded AI experiences—from account assistants and product copilots to operational automation and support.

Build with BusySMS See BusyProxy live White-label integration guide

Hosted web
Web embed
iPhone
Android
Desktop

Live AI experience · support use case

account · bp_2048

Why is my payout still pending?

I found your latest payout. It is waiting for the device verification that started 18 minutes ago.

busyproxy.get_payout_status

Policy event

Verification exceeds 15 min

Human handoff

Operator notified

Ana joined the conversation

AI context and tool results included

LIVE

Complete AI experience loop

From user intent to a trusted action—and the next product decision.

Configure a tenant once. The same policy, tools, identity, knowledge, history, and human workflow travel to every surface.

White-label by default

Publish any branded AI experience on a tenant subdomain, custom domain, web embed, iPhone, Android, or desktop surface.

Customer-aware and safe

Bring the signed-in end-user identity. Tenant policy decides what the AI may read, change, automate, or ask a human to approve.

Connect the product you already have

Attach MCP servers, skills, plugins, and knowledge. Account answers and actions come from your tools—not a copied help center.

Humans enter at the right moment

Trigger intervention from user requests or configured events, notify operators, and join a live interaction without losing context.

One live operations workspace

Explore history, watch active conversations in real time, intervene when needed, and keep the complete tenant-safe trail in one view.

Every chat improves the product

Continuously cluster recurring friction, emerging incidents, missing knowledge, and high-value improvements with evidence back to source conversations.

Your product remains the source of truth.

Connect tenant MCP servers, publish only the tools each experience should use, and exchange your existing signed-in identity for a short-lived, tenant-bound session. Secrets stay write-only and cross-tenant fallback is denied.

MCP servers and selective tool publishing

Signed customer identity with replay protection

Per-tool confirmation and human-intervention policy

Launch an identified BusySMS session

support-launch.jsJavaScript

const session = await fetch(
  "https://api.busymate.net/functions/v1/support-launch",
  {
    method: "POST",
    headers: { "content-type": "application/json" },
    body: JSON.stringify({
      assistant: "your-tenant",
      channel: "hosted_web",
      origin: window.location.origin,
      token: await yourApp.issueSupportToken(),
      nonce: crypto.randomUUID()
    })
  }
).then(response => response.json());

Conversation intelligence

Every AI interaction becomes product intelligence.

BusySMS audits the complete conversation history—not isolated ratings—to reveal what users repeatedly struggle with, where automation stalls, why humans intervene, and which improvement will have the highest impact.

Evidence, not guesses

Open the exact conversations and turns behind every finding.

Catch emerging issues

Separate recurring friction, incidents, knowledge gaps, and human-escalation pressure.

Turn signals into work

Attach a recommended product, content, automation, or support action to each cluster.

Measure the response

Track whether a shipped change reduces repeats, escalations, and unresolved conversations.

Open the AI workspace

Example insight report

Last 30 days · clustered from AI conversations

Analysis current

Chats analyzed

Issue clusters

31%

Human escalation

Withdrawal verification confusion

38 chats+42%

Evidence · Escalation risk

Customers cannot tell whether verification blocks payout eligibility.

Recommended action

Clarify the withdrawal screen and trigger proactive guidance before cash-out.

Android setup permission friction

21 chats+18%

Evidence · Setup blocker

Permission questions repeat immediately after first-device activation.

Recommended action

Add a contextual permission explainer to Android onboarding.

Pricing explanation missing from onboarding

13 chatsNew

Evidence · Knowledge gap

People understand rates only after contacting support.

Recommended action

Surface rate examples before the first sharing session.

01Capture

02Cluster

03Verify evidence

04Measure impact